Lagless Status - Notice history

All systems operational

Operational
Operational

DFW1 - Dallas, TX - Operational

NYC1 - New York, NY - Operational

ATL1 - Atlanta, GA - Operational

COV1 - Coventry/London, UK - Operational

LAX - Los Angles, CA - Operational

FMT1 - Fremont, CA - Operational

Mojang Auth Services - Operational

Notice history

Sep 2025

UK Network Connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the issue.

  • Identified
    Identified

    Our provider upstream in London is currently been Attack with a significant DDoS Attack they are working to resolve it.

Network switch swap + cable managing of the Dallas PoP
  • Completed
    September 28, 2025 at 3:10 PM
    Completed
    September 28, 2025 at 3:10 PM

    Dallas maintenance has completed fully. We have successfully decommissioned our Juniper systems and are now running on Arista for all connectivity.

    Our sincerest apologies for the extended downtime for all the folks yesterday, and appreciate everyone bearing with us as we work hard to improve your overall experience with Elcro/Lagless long-term.

    If anyone has any residual issues, please reach out in the form of a ticket so that they can be addresses.

    • Lev

  • Update
    September 28, 2025 at 2:58 PM
    Update
    September 28, 2025 at 2:58 PM

    Switch swap has now been complete.

  • Update
    September 28, 2025 at 1:59 AM
    Update
    September 28, 2025 at 1:59 AM

    All Services are coming back online one by one.

  • Update
    September 27, 2025 at 9:23 PM
    Update
    September 27, 2025 at 9:23 PM

    We are now reracking all of the servers, some servers will be down, some will be up.

  • Update
    September 27, 2025 at 6:52 PM
    Update
    September 27, 2025 at 6:52 PM
    Maintenance is now in progress.
  • In progress
    September 27, 2025 at 6:48 PM
    In progress
    September 27, 2025 at 6:48 PM

    Maintenance is now in starting.

  • Planned
    September 27, 2025 at 5:30 PM
    Planned
    September 27, 2025 at 5:30 PM

    We will be performing a network switch replacement in our Dallas location to improve stability and prevent a recurrence of the outage experienced on August 4th. This proactive maintenance is aimed at enhancing reliability and service continuity.

    The main outage will last at most, 3 hours at 12:30 PM CST on the 27th of September. Additionally singular servers may have blips in connectivity for the whole duration of the maintenance, as we will be cable managing the rack, and working on the systems back-end. Full rack services will not affected in this maintenance.

    We appreciate your understanding as we complete this important upgrade to strengthen our Dallas infrastructure.

Network Connection Loss
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

New York packet loss + disconnects
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are in contact with our upstream to solve the issues.

Atlanta Network Disconnect.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have resolved this issue but will continue to monitor it for stability.

  • Identified
    Identified

    Issue with our upstreams network has caused prefixes to get filtered and denounced we are working to get this resolved currently.

Aug 2025

Backup Download Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are aware of a small subset of backups that are having issues when being downloaded. We are aware of what's causing it and are working to resolve this. There is no issue with the data, just how it's being sent to the user downloading causes some issues with certain file types. This issue should be fixed once we have tested it fully

Planned Maintenance - NeoProtect Infrastructure Upgrades
  • Completed
    August 29, 2025 at 3:59 PM
    Completed
    August 29, 2025 at 3:59 PM
    Maintenance has completed successfully.
  • In progress
    August 29, 2025 at 1:18 PM
    In progress
    August 29, 2025 at 1:18 PM

    Maintenance is now in progress.

    All traffic is routed through the Ashburn PoP during the maintenance.

  • Planned
    August 27, 2025 at 11:00 PM
    Planned
    August 27, 2025 at 11:00 PM

    Planned Maintenance - Neo Protect Infrastructure Upgrades

    Neo Protect will be performing emergency capacity upgrades across multiple locations (Singapore, Los Angeles, Miami, Frankfurt, Warsaw, Dallas) between Aug 28-Sep 1, 2025.

    Specific timing:

    • Most locations: Aug 28-Sep 1, 16:00 UTC (exact windows TBD)

    • Los Angeles: Aug 29, 20:00-22:00 UTC

    Contact support if you have concerns about service continuity during these upgrades.

    We do not expect any downtime during this upgrade but there is still a possibility of some connections been dropped during this time or higher latency.

Networking Stack
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Jul 2025

No notices reported this month

Jul 2025 to Sep 2025

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