Duration: 5 hours and 51 minutes

Affected Components: Internal Services, Game Services, , , LAX1 - Los Angeles, CA → Los Angeles Metro →

Mar 8, 12:49:31 GMT+0
Identified - We have identified the issue on upstream side and they have been notified..

Mar 8, 18:40:04 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 43 minutes

Affected Components: , Internal Systems, FRA1 - Frankfurt, DE, Game Servers, , Frankfurt / Falkenstein Metro → FAL1 - Falkenstein, DE →

Mar 3, 03:31:25 GMT+0
Monitoring - We have restored all services and are monitoring the network and its recovery progression..

Mar 3, 12:55:52 GMT+0
Resolved - This incident has been resolved..

Mar 2, 21:12:39 GMT+0
Identified - Our provider in Frankfurt Is currently having a network issue we are working to resolve this with them .

Mar 2, 22:21:29 GMT+0
Identified - The provider is continuing to work on this issue we will provide further information once we have it..

Mar 3, 01:22:22 GMT+0
Identified - We will be looking to migrate elsewhere our current provider is not following the quality standards we want to upload at lagless we are continuing to work on solutions and will provider another update once available. .

Affected Components: , , Internal Systems, Game Servers, Frankfurt / Falkenstein Metro → FAL1 - Falkenstein, DE →

Feb 26, 17:15:50 GMT+0
Investigating - We are currently investigating this incident..

Feb 26, 17:51:28 GMT+0
Monitoring - This issue has been resolved we will share more information once available and continue to monitor the situation. .

Duration: 8 hours and 2 minutes

Affected Components: Game Servers

Feb 17, 08:02:05 GMT+0
Investigating - We are currently investigating this incident..

Feb 17, 16:03:49 GMT+0
Resolved - The incident has been resolved..

Duration: 3 hours and 30 minutes

Affected Components: , , Internal Systems, Game Servers, FRA1 - Frankfurt, DE, Frankfurt / Falkenstein Metro → FAL1 - Falkenstein, DE →

Feb 12, 12:50:12 GMT+0
Resolved - This incident has been resolved..

Feb 12, 09:19:53 GMT+0
Investigating - We are currently investigating this incident..

Feb 12, 09:25:53 GMT+0
Investigating - .

Duration: 3 hours and 19 minutes

Affected Components: Game Servers

Feb 1, 08:14:15 GMT+0
Resolved - Drive has been replaced and raid array rebuilt servers are now back online.

Feb 1, 04:55:07 GMT+0
Identified - We have detected a failed drive on one of nodes we will be removing and replacing this drive shortly the node will be powered down drive replaced and then powered back on .

Affected Components: Internal Systems, Virtual Private Servers, , Game Servers, , London Metro → COV1 - Coventry/London, UK - UK Servers/Pebblehost COV1 →

Dec 19, 16:42:55 GMT+0
Investigating - is down at the moment. This incident was automatically created by Instatus monitoring..

Dec 19, 16:56:18 GMT+0
Investigating - We are currently paging the people that are able to fix the issues - the issue has been noticed by Elcro Digital technical and network teams..

Dec 19, 17:03:53 GMT+0
Resolved - COV1 - Coventry/London, UK - UK Servers/Pebblehost COV1, Virtual Private Servers, Game Servers, Internal Systems, COV1 - Coventry/London, UK are back up. This incident was automatically resolved by Instatus monitoring..

Duration: 15 minutes

Affected Components: Game Nodes

Nov 25, 20:45:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 25, 20:59:35 GMT+0
Resolved - Node is back to operational status..

Nov 25, 21:02:18 GMT+0
Postmortem - Node was mistakenly powered off by a member of staff. Our monitoring quickly caught the poweroff and our systems and NOC teams started to investigate the incident. Node was powered back on within 10 minutes of the incident starting..

Duration: 1 day, 10 hours and 30 minutes

Affected Components: , Support System, Billing, VPS Control Panel (VirtFusion), Dedicated Panel, Game Panel, Website (Billing/Control) →

Nov 19, 22:16:21 GMT+0
Resolved - This incident has been resolved..

Nov 18, 11:46:32 GMT+0
Identified - Cloudflare seems to be down in a lot of locations causing issues with access our websites and panels. Your servers will remain online..

Duration: 3 days, 15 hours and 47 minutes

Affected Components: Colocation Services, , Game Nodes, Dedicated Servers, DFW1 - Dallas, TX, , Virtual Private Servers, Dallas Metro → DFW1 - Dallas, TX - Equinix DA11 →

Nov 16, 06:30:00 GMT+0
Identified - We’ll be moving our Dallas datacenter from Prime Data Centers to Equinix DA11 this weekend. This move is a big step forward for better reliability, network performance, and future expansion. Our team will have the new network fully set up ahead of time, and the actual migration will happen overnight between November 15th and 16th, starting around 12:30 AM CDT on the 16th. We’re blocking a 12-hour maintenance window for the move. While we’ll do everything we can to shorten downtime, please expect all Dallas services to be affected during that period. We’ll post updates as the migration progresses, and everything will be back online as soon as we’ve verified stability at the new facility. Thanks for your patience and support while we make this upgrade happen..

Nov 16, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 06:44:26 GMT+0
Identified - Uplinks have been disconnected, and we are starting to move and label servers accordingly..

Nov 16, 10:03:10 GMT+0
Identified - We have racked the internal nodes and built the core network. We are returning to Prime Datacenters to go pick up our nodes now..

Nov 16, 12:36:27 GMT+0
Identified - Servers are now in transit to DA11..

Nov 16, 16:46:11 GMT+0
Completed - Servers have arrived to DA11, and have been wired. As of this message, all DA game nodes aside from Belvoir are online..

Nov 16, 16:46:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 16, 16:46:33 GMT+0
Identified - Maintenance ongoing - sorry..

Nov 19, 22:17:20 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: , Game Servers , Internal Systems, Virtual Private Servers, , Atlanta Metro → ATL1 - Atlanta, GA - Coresite AT1 →

Nov 16, 01:00:00 GMT+0
Identified - Our upstream provider in Atlanta will be performing planned network maintenance to upgrade their core infrastructure. As part of this work, they are deploying a new Juniper MX304 router. This upgrade will increase their backbone capacity to 4.8Tbps and introduces 400G interfaces. These improvements will help strengthen overall performance, stability, and long-term scalability for the region. During this maintenance window, our Atlanta services will go offline until the migration to the new router is complete. Their engineering team will work to keep the downtime as short as possible and restore all services quickly. We appreciate your patience and understanding while this upstream maintenance is completed. If you have any concerns, feel free to reach out..

Nov 16, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 minutes

Affected Components: Colocation Services, Game Nodes, Dedicated Servers, Internal Systems, , Virtual Private Servers, DFW1 - Dallas, TX - Equinix DA11 →

Nov 15, 18:30:22 GMT+0
Investigating - We are currently investigating this incident..

Nov 15, 18:32:50 GMT+0
Resolved - This incident has been resolved..

Duration: 31 minutes

Affected Components: Internal Systems, Virtual Private Servers, , Game Servers, , COV1 - Coventry/London, UK, London Metro → COV1 - Coventry/London, UK - UK Servers/Pebblehost COV1 →

Nov 11, 13:46:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 11, 13:50:11 GMT+0
Identified - Issue has been identified. We have opened a issue ticket with the upstream to get the issue sorted out ASAP. Issue relates to maintenance on upstream side that was not supposed to affect us..

Nov 11, 13:53:30 GMT+0
Monitoring - Upstream has pushed a fix and servers should be returning to online status. We are monitoring..

Nov 11, 14:17:16 GMT+0
Resolved - This incident has been resolved. Reason for the outage was that the upstream had route-server maintenance and due to earlier DDoS attacks, our secondary session was still shut on their side. Total downtime: 11 minutes.

Duration: 1 day, 13 hours and 11 minutes

Affected Components: , Virtual Private Servers, Game Servers, Internal Systems, NYC1 - New York, NY - Equinix NY2 →

Nov 11, 00:47:02 GMT+0
Resolved - This incident has been resolved..

Nov 9, 11:35:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 9, 11:38:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 day, 7 hours and 52 minutes

Affected Components: Mojang Auth Services

Oct 29, 16:31:54 GMT+0
Investigating - Azure is currently experiencing some issues, which will indirectly will affect Mojang's session servers. During this period players may be unable to launch the game or join your servers..

Oct 29, 20:34:15 GMT+0
Monitoring - We are starting to see a return in player connections and Microsoft Azure has reported that they are also recovering..

Oct 31, 00:23:45 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Affected Components: Virtual Private Servers, Colocation Services, , Game Servers , , Game Nodes, Dedicated Servers, Internal Systems, , Virtual Private Servers, Internal Systems, Atlanta Metro → DFW1 - Dallas, TX - Equinix DA11 → ATL1 - Atlanta, GA - Coresite AT1 →

Oct 27, 04:56:35 GMT+0
Identified - Issue identified with packet loss, and connection drops in Atlanta and Dallas. Our upstream has identified the issue and is working to rectify it..

Oct 27, 04:57:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 27, 05:53:46 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: , , NYC1 - New York, NY, Internal Systems, Game Servers, Dedicated Network, Backhaul B1, , Backhaul A1, , , Virtual Private Servers, Virtual Private Servers, Game Servers, Internal Systems, New York Metro → NYC1 - New York, NY - Equinix NY2 → Network Backhaul → NYC2 - New York, NY - EWR5 → NYC1 <- → NYC2 →

Oct 26, 12:00:00 GMT+0
Identified - We are currently onsite performing network upgrades at our New York location. No service impact is expected. We will provide updates on this status page as the upgrade progresses over the next few hours..

Oct 26, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 26, 13:36:47 GMT+0
Identified - Gcore is performing changes on their side that causes link drops we are communicating with them on getting this resolved .

Oct 26, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 17 days, 12 hours and 30 minutes

Affected Components: Internal Services, Game Services, , , LAX1 - Los Angeles, CA → Los Angeles Metro →

Oct 24, 21:18:46 GMT+0
Identified - Please follow updates from our upstream about these attacks. <https://status.neoprotect.net/incidents/kdmtx0wk3h1l>.

Oct 27, 15:46:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 24, 21:30:51 GMT+0
Identified - We are still working hard to resolve this along with our upstream and will provide further updates as they become available. .

Oct 26, 00:16:17 GMT+0
Identified - We are performing some network changes to further reduce the impact of this. Panels will not be available for a short amount of time while we make this change..

Oct 26, 01:10:57 GMT+0
Identified - This has been further identified to be an issue with our upstream further details will be released when we can. We apologies for the issues and will continue to work hard to resolve this..

Oct 26, 01:47:50 GMT+0
Identified - We have identified further issues with our atlanta pop caused by the same upstream working to resolve it .

Oct 26, 01:55:40 GMT+0
Identified - Atlanta POP should be returning to normal operations. We are still working on Dallas and will provide more updates as they become available. .

Oct 26, 02:07:14 GMT+0
Investigating - Atlanta has become unresponsive again we are looking into this.

Oct 26, 03:16:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 26, 11:48:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 27, 10:59:05 GMT+0
Identified - This is in relation to our Dallas Location. In light of the recent issues we have been experiencing, we want to inform you that we will be implementing significant changes to our infrastructure over the coming weeks. These improvements are necessary to address and resolve the persistent DDoS attack issues that have been affecting our service. We want to be transparent with you: these infrastructure upgrades may result in additional periods of downtime as we work to strengthen our systems. However, please understand that these temporary disruptions are essential steps toward providing you with a more stable and secure service going forward. We are committed to keeping you informed throughout this process. You can expect regular updates regarding the progress of these improvements and any scheduled maintenance windows that may impact your access to our services. As a gesture of appreciation for your patience and understanding during this challenging period, we will be providing account credits to every user who has been affected by these service disruptions. Details regarding the credit amounts and distribution timeline will be shared in a separate announcement. We understand how frustrating these outages have been, and we genuinely appreciate your continued support while our team works diligently to implement these critical security enhancements. Your patience means everything to us, and we are doing everything in our power to ensure a more reliable experience for all of our users. Thank you for standing with us during this time. We will keep you updated every step of the way..

Oct 27, 11:01:26 GMT+0
Identified - The locations bellow are been affected by frequent disconnects and timeouts we are still working hard to resolve this and will keep updating this status throughout the duration of these events..

Oct 27, 18:46:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 27, 14:30:55 GMT+0
Identified - We are continuing to work on the issues and implementing routing changes and debugging issues we will continue to update as we have more information available. .

Oct 27, 14:47:32 GMT+0
Identified - We are continuing to work on getting Atlanta back online..

Oct 31, 04:57:51 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 1, 18:12:27 GMT+0
Monitoring - LAX Has been brought back online and is now fully operational if you face any issues please reach out to us..

Nov 2, 21:01:01 GMT+0
Identified - Cosmic Global has decided to keep our BGP sessions shut till Cloudflare accepts our routes for protection. We are now waiting for updates from Cosmic. This results in the whole PoP being unreachable until Cosmic decides to turn us back online..

Oct 31, 13:21:26 GMT+0
Identified - As of today, our previous mitigation provider, **NeoProtect**, has permanently discontinued their _Remote Shield_ service after their upstream (Datapacket / CDN77) terminated all active BGP sessions and declined to re-enable service. This impacts a large portion of the hosting industry that relied on their DDoS protection network. While this decision was outside of our control, our **network and leadership teams immediately engaged in failover procedures** and transitioned all PoPs onto **backup transit and a blend of temporary mitigation partners** to restore service continuity. We are now **actively deploying new, permanent protection infrastructure** to ensure long-term stability and resilience across all locations. These changes are being prioritized and rolled out over the coming days. To be clear: * NeoProtect’s Remote Shield is fully discontinued and no longer part of our stack. * All PoPs, except LA, are currently operational under backup protection. * New permanent mitigation solutions are being implemented globally. We understand how disruptive this situation has been, and we share your frustration. Our immediate focus is ensuring that every region under our network remains stable and secure under our own control moving forward. Thank you for your patience and trust as we continue working through this unprecedented problem..

Oct 27, 18:51:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 20:33:07 GMT+0
Identified - We are continuing to work on a fix for this incident. We will update you once we have more information .

Oct 30, 20:34:28 GMT+0
Identified - We are working on gathering more information..

Oct 30, 20:39:43 GMT+0
Investigating - All PoPs affected by major DDoS attacks on our upstream providers infrastructure..

Oct 30, 20:56:08 GMT+0
Identified - We are communicating with upstreams we do not currently have an update for when this issue will be resolved we are working as hard as possible right now to get this resolved..

Oct 30, 21:36:13 GMT+0
Identified - We have turned up secondary transit in NYC1, and the PoP is returning to online status..

Oct 30, 21:42:16 GMT+0
Identified - We have been able to get COV1 back online..

Oct 30, 22:03:35 GMT+0
Identified - We have been able to get ATL1 back online..

Oct 30, 22:18:08 GMT+0
Identified - We have been able to get DAL1 online. LAX1 and SGP1 are mostly out of our control to fix, but we are trying to get updates as soon as possible..

Oct 30, 22:35:27 GMT+0
Identified - SGP1 is online, only one left down is LAX1.

Oct 30, 23:05:08 GMT+0
Monitoring - All PoPs are back to degraded or online function..

Oct 30, 23:10:14 GMT+0
Monitoring - Earlier today, our DDoS protection provider experienced a catastrophic upstream failure, resulting in their primary transit partner pulling all active BGP sessions globally. This caused widespread outages across their network, impacting not only us but many other hosting providers who rely on the same protection layer. Our network team and leadership immediately got on a bridge call to initiate a full failover. All of our PoPs have since been placed under failover transit and a blend of additional mitigation services to restore connectivity and maintain stability. While services are largely stabilizing, you may still notice intermittent availability as global routes continue to converge. The root cause was not an attack against Elcro directly, but rather against multiple prefixes announced by our DDoS provider that reached multi-terabit scale. Their upstream, CDN77 / Datapacket, responded by deactivating all BGP sessions to mitigate further risk, effectively taking their network offline. While this situation is entirely outside our control, our customers’ reliability and uptime are our top priority. We will be thoroughly re-evaluating our DDoS protection partners over the coming days to ensure this level of disruption cannot occur again. We appreciate everyone’s patience while our network and engineering teams work around the clock to maintain full stability and assess long-term solutions..

Oct 31, 00:23:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 3, 00:16:01 GMT+0
Identified - After NeoProtect discontinued their Remote Shield product, we selected Cosmic Global as our new DDoS protection provider for the Los Angeles region. Cosmic informed us that Cloudflare had not yet whitelisted our prefixes for protection, but shortly thereafter sent a message confirming that our tunnel had been provisioned. This appeared to be a standard service delivery notice, and no disclaimer was provided to indicate that activating BGP sessions at that stage could result in issues later. Shortly after activation, Cosmic claimed that our prefixes were directly targeted by an attack and chose to deroute our traffic entirely, taking the Los Angeles PoP offline. No prior notice was given, and we were only informed of this action several hours after it occurred. Despite multiple requests, Cosmic was unable to provide verifiable technical evidence showing that our prefixes were the cause of the incident. After nearly a full day of waiting for resolution, Cosmic informed us that our only options were to wait indefinitely for Cloudflare’s approval or to terminate the contract. They have since allowed us to exit the agreement. This situation could have been avoided had Cosmic communicated the operational risks and confirmed service readiness before delivery. We view this as a lapse in diligence and transparency. We are now working with our upstream partners to restore GSL DDoS protection in Los Angeles and bring the PoP back online as quickly as possible. We appreciate everyone’s patience and understanding while we work to re-establish full service stability..

Nov 11, 09:48:45 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 16 minutes

Affected Components: ATL1 - Atlanta, GA, , Game Servers , , Virtual Private Servers, Internal Systems, Atlanta Metro → ATL1 - Atlanta, GA - Coresite AT1 →

Oct 24, 06:09:37 GMT+0
Identified - Our Upstreams are applying some emergency prevention upgrades causing a small amount of downtime we will upgrade you as we get more information.

Oct 24, 06:27:23 GMT+0
Monitoring - Services should now be returning to normal .

Oct 24, 08:25:49 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 48 minutes

Affected Components: Game Nodes, Dedicated Servers, Internal Systems, Virtual Private Servers, , DFW1 - Dallas, TX, , Colocation Services, DFW1 - Dallas, TX - Equinix DA11 → Dallas Metro →

Oct 24, 05:38:18 GMT+0
Identified - Our Upstreams are applying some emergency prevention upgrades causing a small amount of downtime we will upgrade you as we get more information .

Oct 24, 05:41:03 GMT+0
Identified - Service is coming back online now. .

Oct 24, 05:45:37 GMT+0
Monitoring - Services have returned to an online state we will continue to monitor this and update as neeeded .

Oct 24, 08:25:59 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 9 minutes

Affected Components: Virtual Private Servers

Oct 23, 10:58:33 GMT+0
Investigating - We are currently investigating this incident..

Oct 23, 12:07:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 6 minutes

Affected Components: Game Services

Oct 21, 14:13:11 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 14:15:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 21, 15:19:41 GMT+0
Resolved - This incident has been resolved..

Duration: 31 minutes

Oct 19, 20:05:41 GMT+0
Investigating - We are currently investigating this incident..

Oct 19, 20:37:09 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 7 hours and 32 minutes

Oct 7, 07:53:14 GMT+0
Monitoring - We are monitoring the situation carefully. Sudden disconnects are possible. We are monitoring the situation at NeoProtect..

Oct 7, 10:41:32 GMT+0
Monitoring - NeoProtect has confirmed that most issues should have passed so far. If the issue reopens itself, we will comment on the status immediately..

Oct 13, 15:25:03 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 11 minutes

Affected Components: NYC1 - New York, NY, Virtual Private Servers, Game Servers, Internal Systems, , NYC1 - New York, NY - Equinix NY2 →

Oct 5, 09:45:01 GMT+0
Investigating - We are currently investigating this incident..

Oct 5, 11:56:21 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 39 minutes

Affected Components: NYC1 - New York, NY, Virtual Private Servers, Game Servers, Internal Systems, , NYC1 - New York, NY - Equinix NY2 →

Oct 4, 21:10:53 GMT+0
Identified - Derack is in progress as we speak. Heading to EWR1 for retreival..

Oct 4, 14:02:08 GMT+0
Identified - Royale Hosting has not been able to confirm our derack and pickup time. We are pushing them for updates, however, this delay may postpone the maintenance time slot slightly. We will post an update as soon as we have one..

Oct 4, 20:48:25 GMT+0
Identified - RoyaleHosting is estimating the derack to occur within the hour, please prep your servers if you are in the NY region. We will be going for retrieval immediately after the fact..

Oct 4, 23:02:16 GMT+0
Identified - Maintenance is now in progress..

Oct 5, 00:22:11 GMT+0
Identified - Gcore has completed the configurations we were waiting for. Our team is now working to establish our network and migrate our prefixes over to this new network. We will post an update once this is done, with a firmer ETA on when NY will be back online..

Oct 5, 00:33:07 GMT+0
Identified - At this point, we are now waiting for Royale Hosting to stop announcing our IPs so we can continue to complete our setup..

Oct 5, 00:50:21 GMT+0
Completed - Maintenance has completed successfully..

Oct 5, 03:06:10 GMT+0
Identified - Nodes: Crosby, Broadway, and Doyers have been brought online. For those of you on Alpha, we are actively investigating why the network card isn't receiving traffic..

Oct 5, 03:13:34 GMT+0
Identified - Titan is also online. We are still working on troubleshooting why Alpha is not giving network output..

Oct 5, 03:38:48 GMT+0
Completed - We are very happy to announce the migration is over, all 5 NY nodes are online!.

Oct 4, 15:00:00 GMT+0
Identified - On Saturday, October 4th, 2025 at 11:00AM EST, we will be migrating our New York infrastructure from Royale Hosting to our dedicated space at Equinix NY2. This move is part of our long-term plan to improve performance, reliability, and operational control. During the migration services will experience some downtime. We are allotting up to **8 hours of downtime,** though we expect the actual impact to be shorter. The extended window ensures we have adequate time to complete the transition smoothly. **Affected Services:** All New York Services will experience disruption during this event..

Oct 4, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 4, 17:02:01 GMT+0
Identified - The maintenance has not begun yet, we are still waiting on RoyaleHosting to provide us the nodes. We are currently setting up the new facility, no nodes should be off yet..

Oct 4, 20:12:55 GMT+0
Identified - We have made very good progress on our NY2 rack, and I have been in communication with Royale Hosting - they have assured us they are doing everything in their power to get Evocative DC Remote Hands to prep a derack as soon as possible. As soon as we have derack confirmation, we will immediately drive down the road to the facility to retrieve the hardware and rack it as fast as possible. As we have experienced no downtime in NYC for this maintenance so far, the servers may be offline for 1-4 hours after we get the go ahead for retrieval. Thank you everyone for your patience..

Oct 4, 21:59:40 GMT+0
Identified - Derack in EWR1 has been successfully completed and our staff are on the way to Equinix NY2..

Oct 4, 23:27:42 GMT+0
Identified - We are waiting on GCore to fix a port configuration on there side .

Oct 5, 00:50:58 GMT+0
Identified - Maintenance is not yet completed. We are estimating an hour till online..

Oct 5, 00:47:25 GMT+0
Identified - Royale Hosting has dropped the prefix, and our Network Engineers are working on completing our setup We expect to start bringing people back online within the next hour or so. Thank you everyone for your patience..

Oct 5, 03:26:03 GMT+0
Identified - We've identified the issue with the node, and are working to resolve it now..

Duration: 47 minutes

Affected Components: LAX - Los Angeles, CA

Oct 3, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 3, 20:47:09 GMT+0
Completed - Maintenance has completed successfully..

Oct 3, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 23 hours and 59 minutes

Affected Components: Game Servers

Oct 13, 15:25:15 GMT+0
Resolved - This incident has been resolved..

Oct 3, 16:11:43 GMT+0
Identified - We are continuing to work on a fix for this incident. This is caused by our upstream not being able to connect to Azure..

Oct 4, 16:11:00 GMT+0
Resolved - This incident has been resolved..

Duration: 59 minutes

Affected Components: Virtual Private Servers, Game Servers

Oct 3, 15:35:28 GMT+0
Identified - Maintenance is now in progress..

Oct 3, 15:45:00 GMT+0
Identified - We are preparing to replace a failed drive in our Ember UK node. This should only take a few minutes, but we have allotted one hour of downtime to ensure we have ample time to complete testing of the drive..

Oct 3, 16:34:44 GMT+0
Completed - Maintenance has completed successfully..

Duration: 9 hours and 33 minutes

Affected Components: , Virtual Private Servers, Game Servers, COV1 - Coventry/London, UK, Internal Systems, COV1 - Coventry/London, UK - UK Servers/Pebblehost COV1 →

Oct 3, 07:13:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 3, 07:56:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 3, 08:10:52 GMT+0
Investigating - We are currently investigating this incident..

Oct 3, 16:45:43 GMT+0
Resolved - This incident has been resolved..

Oct 3, 10:07:23 GMT+0
Identified - The IPs appear to be mostly reachable globally, most people should be able to join the servers now We're still working on things, but you should be able to join your server and connect to your VPS's.

Duration: 4 days, 2 hours and 25 minutes

Affected Components: NYC1 - New York, NY, Game Nodes, Dedicated Servers, Internal Systems, Colocation Services, DFW1 - Dallas, TX, FMT1 - Fremont, CA, , LAX - Los Angeles, CA, , Virtual Private Servers, Game Servers , Internal Systems, Virtual Private Servers, ATL1 - Atlanta, GA, , Virtual Private Servers, Game Servers, Internal Systems, , DFW1 - Dallas, TX - Equinix DA11 → ATL1 - Atlanta, GA - Coresite AT1 → Network → NYC1 - New York, NY - Equinix NY2 →

Oct 3, 15:25:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 6, 18:06:17 GMT+0
Identified - This issue has been re opened due to increase instability in USA networking..

Oct 7, 02:34:03 GMT+0
Resolved - The network has stabilised. We are continuing to monitor the situation and expect intermittent issues at the ISP level to persist..

Oct 3, 16:45:56 GMT+0
Resolved - This incident has been resolved..

Oct 3, 00:19:54 GMT+0
Identified - We want to provide additional clarity regarding the ongoing network instability. The distributed denial of service attacks currently affecting internet infrastructure are operating at an exceptionally large scale, with attack volumes measured in the multi-terabit per second range. These massive attack volumes are significantly impacting routing capacity across major internet backbones and peering points. The sheer magnitude of these attacks makes traditional mitigation methods less effective, as they are overwhelming even the largest carrier networks. We continue to work closely with our upstream providers and are exploring all available options to minimize the impact on our services. We will continue to provide updates as the situation develops..

Oct 3, 15:25:41 GMT+0
Monitoring - We have implemented additional mitigation measures in response to the recent DDoS attacks affecting internet infrastructure. We are pleased to report that no large-scale attacks have been observed in the past couple of hours, and network stability has returned to normal levels across all regions. Our team continues to monitor the situation closely to ensure continued stability. We appreciate your patience during this incident and will provide updates if any further issues arise..

Oct 3, 00:09:20 GMT+0
Identified - We are currently aware of the network instability occurring in multiple locations. At this current point in time, there is minimal mitigation available for this issue that can be applied. This limitation is due to the current state of the internet infrastructure, especially in the United States, where numerous distributed denial of service attacks are ongoing. These attacks are causing both local internet service providers and larger Tier 1 upstream providers to experience significant congestion. This congestion is resulting in ping spikes and packet loss for end users across affected regions. Rest assured that we are actively working with all available partners and service providers to get this situation resolved as quickly as possible. We understand the frustration this causes and appreciate your patience as we navigate these complex network challenges. Our team continues to monitor the situation closely and will implement any available solutions to improve network stability for our users..

Duration: 20 hours and 22 minutes

Affected Components: Dedicated Servers, Dedicated Panel, Billing, Support System, Colocation Services, Game Nodes, Internal Systems, Game Panel, VPS Control Panel (VirtFusion), , Virtual Private Servers, Website (Billing/Control) →

Sep 27, 18:52:35 GMT+0
Identified - Maintenance is now in progress..

Sep 27, 17:30:00 GMT+0
Identified - We will be performing a network switch replacement in our Dallas location to improve stability and prevent a recurrence of the outage experienced on August 4th. This proactive maintenance is aimed at enhancing reliability and service continuity. The main outage will last at most, 3 hours at 12:30 PM CST on the 27th of September. Additionally singular servers may have blips in connectivity for the whole duration of the maintenance, as we will be cable managing the rack, and working on the systems back-end. Full rack services will not affected in this maintenance. We appreciate your understanding as we complete this important upgrade to strengthen our Dallas infrastructure..

Sep 27, 18:48:49 GMT+0
Identified - Maintenance is now in starting..

Sep 27, 21:23:28 GMT+0
Identified - We are now reracking all of the servers, some servers will be down, some will be up..

Sep 28, 01:59:38 GMT+0
Identified - All Services are coming back online one by one..

Sep 28, 14:58:08 GMT+0
Identified - Switch swap has now been complete..

Sep 28, 15:10:22 GMT+0
Completed - Dallas maintenance has completed fully. We have successfully decommissioned our Juniper systems and are now running on Arista for all connectivity. Our sincerest apologies for the extended downtime for all the folks yesterday, and appreciate everyone bearing with us as we work hard to improve your overall experience with Elcro/Lagless long-term. If anyone has any residual issues, please reach out in the form of a ticket so that they can be addresses. * Lev.

Duration: 2 hours and 41 minutes

Affected Components: , Virtual Private Servers, Colocation Services, Dedicated Servers, Game Nodes, Internal Systems, DFW1 - Dallas, TX - Equinix DA11 →

Aug 29, 15:59:45 GMT+0
Completed - Maintenance has completed successfully..

Aug 29, 13:18:26 GMT+0
Identified - Maintenance is now in progress. All traffic is routed through the Ashburn PoP during the maintenance..

Aug 27, 23:00:00 GMT+0
Identified - **Planned Maintenance - Neo Protect Infrastructure Upgrades** Neo Protect will be performing emergency capacity upgrades across multiple locations (Singapore, Los Angeles, Miami, Frankfurt, Warsaw, Dallas) between Aug 28-Sep 1, 2025. Specific timing: * Most locations: Aug 28-Sep 1, 16:00 UTC (exact windows TBD) * Los Angeles: Aug 29, 20:00-22:00 UTC Contact support if you have concerns about service continuity during these upgrades. We do not expect any downtime during this upgrade but there is still a possibility of some connections been dropped during this time or higher latency..

Duration: 52 minutes

Jun 1, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 09:00:00 GMT+0
Identified - This is a rescheduling announcement for the postponed maintenance for Fremont, CA. We will be performing scheduled network maintenance in our Fremont data center to migrate BGP routing to Elcro's ASN. This includes switching our /24 IP block and all BGP sessions in that location. Only network services will be affected - servers will remain online but may be unreachable during routing changes. The duration is blocked for 2 hours but is expected to be much shorter. We appreciate your patience during this switchover as we work to improve our network performance and reliability..

Jun 1, 09:52:16 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours

Affected Components: Virtual Private Servers

May 9, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 9, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 13:00:00 GMT+0
Identified - This is a migration for any customers that are on [cloud.elcrodigital.com](http://cloud.elcrodigital.com) as their control panel. Services will not be down the entire duration of the maintenance, and will be done in intervals..

Duration: 17 days, 16 hours and 25 minutes

Affected Components: Dedicated Panel, VPS Control Panel (VirtFusion), Game Nodes, Game Panel, Billing, Support System, Internal Systems, Virtual Private Servers, Dedicated Servers, Colocation Services

Apr 18, 19:45:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 11:45:00 GMT+0
Completed - Maintenance has completed successfully..

Apr 18, 19:45:00 GMT+0
Identified - This maintenance has been pushed back 1 hour..

Apr 18, 18:49:25 GMT+0
Identified - Additional delay due to components arrival delay.

Apr 18, 19:00:00 GMT+0
Identified - Elcro will be performing scheduled maintenance at our Dallas Data Center location on Friday, April 18th, 2025, between 1:00PM CDT to 6PM CDT. During this time, we will be upgrading our top-of-rack switches to improve overall network performance and scalability. While the maintenance window spans several hours, downtime is expected to be minimal as we will be upgrading one section at a time. Some customers may experience brief interruptions in connectivity or increased latency, but services will automatically resume as each upgrade completes. We appreciate your understanding and will be closely monitoring the network throughout the process to ensure a smooth transition..

Affected Components: Support System

Mar 30, 20:15:00 GMT+0
Completed - During this time, you may not be able to submit, reply or manage any tickets. If you have any questions, please reach out via Discord..

Duration: 2 hours

Affected Components: Dedicated Panel, Billing, Internal Systems, Virtual Private Servers, Dedicated Servers, Colocation Services

Feb 9, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 9, 16:00:00 GMT+0
Identified - The time has finally come for us to move our system to a brand new network infrastructure. During this maintenance we will be transitioning all services to our new network blend and adding in NeoProtect DDoS protection. CosmicGuard will be phased out during this maintenance. Estimated client impact is 1 hour of downtime at the beginning of maintenance, and then we will bring back all services one by one..

Duration: 37 minutes

Affected Components: Internal Systems, Virtual Private Servers, Dedicated Servers, Colocation Services

Feb 5, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 20:36:43 GMT+0
Completed - We've completed this maintenance early. If you are experiencing any issues, please open a ticket..

Feb 5, 20:00:00 GMT+0
Identified - We will be performing a brief maintenance on our PDUs tomorrow. Client impact is expected to be minimal, as your service may go offline for just a few moments while we swap parts..

Duration: 2 hours

Affected Components: Dedicated Panel

Jan 17, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 17, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 17, 17:00:00 GMT+0
Identified - We are planning to migrate the current installation of our Tenantos control panel to our internal systems, hopefully improving performance. Services will remain online. Only <https://control.elcrodigital.com> will be inaccessible..

Duration: 3 hours

Affected Components: Billing

Jan 8, 11:15:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 8, 08:15:01 GMT+0
Identified - Maintenance is now in progress.

Jan 8, 08:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 11 hours and 30 minutes

Affected Components: Internal Systems, Virtual Private Servers, Dedicated Servers, Colocation Services

Jan 5, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 5, 01:14:41 GMT+0
Identified - Maintenance is taking a little longer than anticipated. We're working our best to get everything up and running..

Jan 4, 20:00:00 GMT+0
Identified - On January 4th, Lev and Joey will be in Dallas to reorganize the rack, including relocating the switch from the top to the middle. During this process, there will be a brief downtime as we unplug and re-rack your equipment. Thank you for your understanding..

Jan 4, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Affected Components: , Website (Billing/Control) →

Dec 19, 03:22:30 GMT+0
Completed - We are working on performing general maintenance to our billing website..

Duration: 5 hours and 35 minutes

Affected Components: , , Internal Systems, Virtual Private Servers, Dedicated Servers, Colocation Services, Website (Billing/Control) → DFW1 - Dallas, TX - Equinix DA11 →

Dec 10, 15:00:00 GMT+0
Identified - We have a planned network maintenance scheduled for Monday, December 9th at 2:00PM EST. Actual network downtime should be minimal, we have allotted extra time in the event an issue pops up. We apologize for any inconvenience this may cause. Thank you! Infrastructure Team.

Dec 10, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 20:14:33 GMT+0
Completed - Maintenance has completed successfully..

Dec 10, 14:39:15 GMT+0
Identified - This was rescheduled to today at 10:00AM EST due to Technician availability..